Terms and Conditions

We are sure you will love your new Pet Rebellion product but if for any reason you feel you need to return it; please read the information below.

Returns should be made within 28 days and in original, undamaged packaging. If the product returned has been used or unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This excludes our personalised range, once an item has been personalised it is non-refundable unless the product is faulty or the personalisation is an error on our part. Customers are responsible for spelling on personalised items. Please note that personalised food mat colours may vary from imagery. This does not affect your statutory rights.

Return postage and packaging costs are non-refundable but if the product is faulty, we will cover the cost for you, please contact us in advance of sending the item back. We advise you to keep proof of postage in case it gets lost on the way to us. Please package all items in their original packaging and in the same condition that you received them, include a note or completed returns postcard with your order number and contact details.

We will process a refund within 3 working days of receiving your return, or once we have seen photographic evidence in instances where goods are not to be returned and faulty.

Returns Address:

Pet Rebellion Ltd
Manningford Estate, Unit 19b
Manningford Bohune
Pewsey
Wiltshire
SN9 6NL

Cancellations

If you need to change the details of your delivery address, remove items from your order or cancel it completely, please give one of our team a call on 01980 630405.

Please be ready to quote your order number and order date. If your order has already left our warehouse for delivery to you, then you’ll need to follow our Returns Procedure above in the event of any unwanted products.

Offers, Sale, Discount Codes

We occasionally run offers/ discount codes on selected lines, this does not include Bundle Offers or items in the sale or already discounted. Pet Rebellion reserve the right to remove the discount at any given time. Discount codes cannot be used on sale items, bundles or discounted items. Only one discount code can be used per transaction.

Free Gift Offer- your basket total must reach the minimum threshold after any discounts have been applied and before delivery costs have been added.

ManyPets customers can use their exclusive discount via the Perks Platform in the members area. This code applies to full price items excluding beds, bowls and travel accessories.