We are sure you will love your new Pet Rebellion product but if for any reason you feel you need to send it back please do it within 28 days and we will be happy to exchange or refund the money.
Return Postage and packaging costs are non-refundable but if the rug is faulty we will cover the cost for you, please keep proof of postage in case it gets lost on the way to us. Please package all returns items in their original packaging and return in the same condition that you received it.
Pet Rebellion Ltd
Manningford Estate, Unit 19b
Wiltshire SN9 6NL
If you need to change details of your delivery address, remove items from your order or cancel it completely, please give one of our team a call on 01980 630405.
Please be ready to quote your order number and order date. If your order has already left our warehouse for delivery to you, then you’ll need to follow our Returns procedure above in the event of any unwanted products.
PLEASE NOTE: Consumer Contracts Regulations 2013 (EU customers only)
In addition to our goodwill policy on returns, as a consumer, this legislation offers you the following cancellation rights when you buy online or by phone:
You’re entitled to cancel your contract if you wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods. Your right to return products does not apply to goods made to your specification.
If you wish to exercise your right of cancellation, you’re obliged to retain possession of the goods and take reasonable care of them until your return them. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address
You can cancel by calling one of our Team on 01980 630405. If you decide to cancel, you should return the goods to us at your cost within 14 days of cancellation and we’ll reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. We won’t refund your original delivery charge unless the goods are faulty, damaged, or not as described. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We’ll refund you no later than 14 days after the day we receive the goods back from you.