Why do you want my email address/telephone number etc?
We ask for these details so we can contact you in case there’s a problem with your order.
We also email customers special Pet Rebellion offers and information if you subscribe to our newsletter.
We do not make email addresses or telephone numbers available to other marketing companies.
How do you keep my information safe?
All Pet Rebellion online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
Your payment details are held in an encrypted format until we process your order.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
If you have questions regarding our credit card security policies, please call us on 01980 630405
If you are still not convinced about the safety of shopping online, but would like to buy Pet Rebellion products, please call us on the number above and place your order over the phone. We are open Mon-Friday: 9.30 am-4.30 pm.
As well as personal data, what other information do you keep?
To help us give you the best service, we also keep records of:
Your purchases with us. This lets us send you the most relevant offers. It also means we can quickly deal with any problems you may experience with your order.
Any email correspondence you send us. This helps us keep track any problems or concerns you’ve had with our products or services.
How do you use my personal data?
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:
- Dealing with orders and accounts for the supply of our goods and services
- Planning and managing Pet Rebellion business activities, including analysing customers’ shopping habits and preferences
- Providing you with information about the products and services we offer
Will you ever pass my email details on to third parties?
We will never pass on your email address on to a third party for marketing purposes. Your email address may be given to our delivery agents so they can provide tracking information for you.
We also never pass on credit card details to anyone, because that would just be irresponsible!
There are only three circumstances where we may share some of your data with others:
With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
With our dispatch and delivery agents to enable dispatch and delivery of your order to the correct address. Mobile numbers and email may be given to Royal Mail to provide you with delivery notifications for your order.
In the unlikely event that our business assets are ever sold to or purchased by another company.
What are Cookies?
Cookies are small text files that websites can send to your computer. A cookie can be thought of as an Internet user’s identification card. They tell websites when the user returns and allows the site to bring up information relevant to that user, for example your name, past orders etc.
Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.
What’s the law on Cookies?
The European Union Directive on Privacy and Electronic Communications (the “Directive”), which came into force on 31st July 2002, recognises that cookies are a “legitimate and useful tool” for many activities, including verifying the identity of website users. The Directive makes it compulsory for websites to inform users if cookies are being used (which is exactly what we are doing here), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org.
Lastly, the Directive places an obligation on websites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org.
However, you should be aware that the Pet Rebellion website (in common with most other shopping web sites) will not work without cookies.
How do I opt in/out of receiving information from you?
Here’s the email addresses to write to if you don’t want to receive information from us: firstname.lastname@example.org
What can I do to increase security?
Internet shopping is becoming more and more popular and the overwhelming majority of transactions are quick, easy and trouble-free. We do everything we can to ensure your shopping experience is as safe and secure as possible.
However, there are a number of additional precautions you can take to increase security:
- We recommend you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited
- Never reveal your password to others
- Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner’s name, or other personal information which could be easily obtained by a third party
- Avoid using the same password for numerous Internet sites.
Please note, Pet Rebellion will never ask for personal passwords or card details via email. If you do receive an email requesting this information, please contact us immediately.